This Refund Policy applies to everything sold on theupscale.app and in its mobile apps by Naanjil Technologies Private Limited: Pro plans and test series. It forms part of our Terms of Use.
What we sell is digital study material that is made available the moment you pay. Payments are therefore not refundable, and a purchase cannot be cancelled or transferred to another person or account, except in the cases set out below or where the law requires otherwise.
Payments on theupscale.app are processed by Razorpay. We will refund a payment to the original payment method if:
Write to us within 30 days of the charge, with the payment reference, at contact@theupscale.app. Refunds are made within 10 working days of our confirmation and can take a further 5 to 7 working days to show, depending on your bank.
If your money was debited and your plan or test series is not on your account, tell us first: in almost every case we can add it within a day, which is quicker than a refund.
A Pro plan marked as auto-renewing charges you again at the end of each period. You can stop it at any time from your profile; the next charge is not taken, and your access continues until the period you have already paid for ends. A renewal that has already been charged is not refunded.
Purchases made inside the app are billed by Google Play (Android) or the App Store (iOS), not by us, and refunds for them are decided by that store under its own policy. We are not able to refund a store purchase ourselves.
A Pro subscription bought in the app renews automatically until you cancel it in the store's subscription settings, at least 24 hours before the end of the current period. Cancelling stops the next renewal; it does not refund the current period, and your access continues until that period ends. If a store refunds a purchase, the access it bought is removed from your account.
Each test series is a one-time purchase and follows the rules above for wherever it was bought. The terms of sale shown on a series' own page say when its tests open and until when it can be used; a series is not refundable because a test date moved, because you missed a test, or because you did not use it.
Deleting your account ends your access to anything you have bought, and what is left of a paid period is not refunded. A subscription bought in the app keeps billing until you cancel it in the store, so cancel it first.
Naanjil Technologies Private Limited
contact@theupscale.app