Delete your account

For accounts on theupscale.app and in the theupscale.app mobile app

You can delete your account yourself, at any time, in any of three ways. Deletion is immediate and cannot be undone.

From the website

1. Sign in if you are not already signed in.
2. Open your Profile and scroll to Delete account.
3. Type DELETE to confirm.

Sign in and go straight to Delete account.

From the mobile app

1. Open the Profile tab, then Settings.
2. Choose Delete account and type DELETE to confirm.

By email

If you can no longer sign in, write to contact@theupscale.app from the email address on the account, with the subject "Delete my account". We will confirm it is you and delete the account within 30 days.

What is deleted

Your profile (name, email address, display name, photo), your progress in every study method, XP, level and streak, your planner, your test results and answers, your support tickets, and your leaderboard entry. All of it goes at once.

What is kept

• Records of payments, for as long as tax and accounting law requires. They are kept apart from your deleted profile.
• Crash reports already sent to our error-reporting provider, which it deletes within 90 days.

Before you delete

• Access to anything you have bought ends with the account, and what is left of a paid period is not refunded (see our Refund Policy).
• A Pro subscription bought through Google Play or the App Store is billed by that store and keeps renewing until you cancel it there. Cancel it first.
• A plan bought on the website that renews stops renewing when the account is deleted.

Questions: contact@theupscale.app